Hughes

What is Telecommunications Relay Service (TRS) and does Hughes provide service that supports it?

TRS is a service that allows individuals who are deaf or hard of hearing to communicate via the telephone network to other parties. The customer uses special TTY (keyboard and terminal) equipment to communicate to a call center, and personnel at the call center relay the typed text to the other party on the line. Responses from the other party are...
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If I exceed my plan data on my HughesNet for Business service, can I still make calls?

Yes. Daytime or Anytime Data you receive through your HughesNet for Business Internet service plan does not impact calls using the HughesNet Voice service (and vice versa).
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Will HughesNet Voice service support FAX machines? Alarm systems? Credit Card terminals?

Because of the manner in which telephone calls are transmitted over the network, FAX machines, alarm systems and credit card terminals will not work properly using HughesNet Voice service.
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How many phones can be supported on the business telephone line if the ATA is wired into the telephone jack connected to my business telephone wiring?

The ATA does NOT connect to your business telephone wiring. Do NOT connect the ATA to a telephone wall jack at your business. Your analog telephone or the base station of your cordless phone should only be connected to the Phone 1 jack of the ATA. When the base unit of a cordless phone system is connected to the Phone 1 jack of the ATA, you can use...
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Can I use any type of ATA I like?

No, you must use the ATA provided by Hughes
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How many phone numbers does the ATA provided by Hughes support.

The ATA will support one phone line (Phone 1) and you must use the ATA provided by Hughes.
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What is included with Voice installation?

For new HughesNet Internet and Voice customers, on the day of installation your installer will arrive with the dish, the modem, and the HughesNet Voice ATA (analog telephone adapter). The installer will install your Internet service and set up and activate your Voice service. You will be required to accept the Voice Terms and Conditions prior to co...
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Can I choose my own phone number or keep a number I already have?

If you qualify for a local number: Yes, when you register for HughesNet Voice you may either select a new telephone number or transfer an existing business telephone number to your HughesNet Voice account through a process called “porting.” There is no additional charge to you for placing a porting request; however, once a porting request is placed...
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How affordable is HughesNet Voice compared to a traditional landline phone?

With HughesNet Voice you don’t need a traditional landline phone anymore! And because HughesNet Voice plans are so affordable, you can save up to 45% over standard home phone service.
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What plan options are available and how much does the service cost?

HughesNet Voice is available with two plan options, either with or without a two-year term commitment. International calling plans are also available to add on. To see our current HughesNet voice plans click here.
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*Free standard installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer.