Hughes

Express Repair

HughesNet Express Repair

HughesNet Express Repair

Protect your business Internet service with expedited restoration.

In the event of service interruption, a certified technician will quickly come directly to your business if the service cannot be restored over the phone. Express Repair customers also pay a reduced service fee for onsite repair visits.

Plan Pricing

Plan Pricing

Bundle Express Repair with your HughesNet for Business service order.
Already a customer? Click here to add Express Repair to your current service.

HughesNet technician

Expedited Repair

If an issue cannot be resolved by phone, we'll quickly send a qualified technician to your business.

Cost Savings

Pay a reduced service fee for onsite repair visits.

What is HughesNet Express Repair?

Express Repair is a service protection plan designed to ensure that your HughesNet service will be restored in an expedited manner in the event that an interruption occurs. Under the plan, you continue to receive technical phone support 24 hours a day, 7 days a week, but if the problem cannot be fixed over the phone, a certified technician will...

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My HughesNet service is still under warranty - why would I want HughesNet Express Repair?

Under warranty, you have access to 24x7 Technical Phone Support, as well as onsite support as needed. While most interruptions are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your business to restore service, under the warranty. With Express Repair, if a visit is deemed necessary to restore...

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Why should I purchase Express Repair when I order my HughesNet service?

Express Repair include a 30-day vesting period for existing HughesNet subscribers. Onsite service within the first 30 days of enrolling in a plan results in a higher co-pay than after the vesting period.

The Express Repair Terms and Conditions can be found on our legal site.

What is covered by Express Repair?

The plan covers the required steps necessary to restore the HughesNet service. These steps include, but are not limited to, phone support and onsite support including repointing of the antenna system or replacement of HughesNet indoor equipment, power supply, or outdoor equipment that (1) were purchased by customer, (2) are commissioned on the...

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What is not covered by Express Repair?

  • Loss of service resulting from damaged or missing Hughes equipment, Hughes-provided cabling, antenna or mount
  • Loss of service that can only be corrected by relocating the antenna
  • Change of mounting hardware or type for antenna
  • Damage to the antenna caused by conditions other than normal use that is beyond Hughes' normal control, such as: hail...
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Expanded
Yes

*Free standard installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer.

Disclaimer

1 month of free Express Repair offered by Hughes is only applicable one (1) time per customer and may not be used for any other purchases of the same, or different products and services. 

Express Repair Premium includes next business day onsite service, 8am–5pm, Monday through Friday. $24.99 per onsite repair incident applies in addition to monthly fee.